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Off-Campus Access: Virtual Research Services

This guide will help you locate information resources on online teaching and troubleshoot common issues with access to library resources from off-campus.


Librarians do not have to be onsite to provide any of these research services. 

Library provided research and user guides are established for many classes to help students find appropriate content. These “libguides” are kept up to date by the library staff and are modified as changes in projects and course content becomes evident.

Library workshops or classroom research sessions can be taught using Blackboard Collaborate.

We keep an Ask a Librarian page current, or contact us through your preferred means below.

Chat With US

We provide 24/7 chat to assist students with projects and answer reference questions. Via the library webpages students can chat with a librarian at their point-of-need.

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E-mail, Text or Call Us

Research requests are also handled via email (reference@ or personal staff emails) and of course by telephone. 

Text: (336) 289-9974     

Google Talk: HPULibraries

Reference/Research: (336) 841-9101

Circulation/Account: (336) 841-9102

Media/Printing: (336) 841-9103

...or find your Subject Liaison to contact.

Make an Appointment to Meet (Virtually)

Students, faculty and staff can make a reference appointment via the scheduler. These links can be found on most library and database pages.

We can provide reference services for students who are not on campus via phone or a screen sharing program provided by IT. A librarian can share their screen with a patron to help them with a search or other reference query.


Just be sure to indicate that you want to meet virtually when you fill out the request form.