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Follow-Me Printing: Follow-Me Print FAQ

A quick guide to using HPU's cloud printing system, Follow-Me Print, within library spaces.

Follow-Me Print FAQ

Q. Where can I print on campus?

A. Most of the buildings on campus--including dorm buildings--have a black-and-white printer available for use by students. The library offers color printers at all locations and even does specialty printing in Media Services.

 

Q. Where can I print in the library?

A. Smith Library has four large Follow-Me Printers:  1.)  Main floor, left side: Prints color;  2.) Main floor, right side: Prints black and white;  3). Main floor, adjacent to the circulation desk: Prints black and white;  4.) Lower level, outside acquisitions office: Prints color.

The Wanek Center Learning Commons offers two color printers in its business center.

 

Q. How do I print in color?

A. Not all of the printers on campus are color printers. There is a color printer at each of the library locations. Check the front of the printer for a "rainbow colored" logo. Then, make sure your job is set up to print in color BEFORE you send. The color print option can usually be found in your printer properties, preferences or settings.

 

Q. Can I choose whether to print one-sided or double-sided?

A. Most of the printers default to double-sided printing in order to save paper. You can change to one-sided printing in the printer properties, settings or preferences before you send the job.

 

Q. How much does printing cost? Is there a limit to how much I can print?

A. Standard print jobs (both black and white and color) as well as copies and scans are free and unlimited from all library printers. Your student account will not be charged for printing at Follow-Me Printers. We simply ask that you be respectful of copyright laws, the environment, and of any others who may be waiting to use a library printer.

 

Q. Can I load my own paper?

A. We ask that you NOT use the Follow-Me Printers to print on non-standard paper. Resume paper, for example, is thicker than copy paper and will jam the printers.

 

Q. How can I print a poster?

A. All specialty printing--including posters, brochures, pamphlets and photographs--can be handled in the library's Media Services. You will be charged a small fee for non-standard printing.

 

Q. How do I make copies on library printers?

A. To make copies, log in to your account at the printer and choose "device functions." Press "copy." For small jobs, lift the top of the printer and lay your paper to copy face down aligned to the top left of the panel. Set the number of copies you want and any special settings, then press "start."

For multi-page and double-sided jobs, it may be easier to use the document feeder on top of the printer. Just lay your entire document, face-up on the feeder in the order you want the copies printed, and press "start."

 

Q. Can I send and receive faxes on library printers?

A. You can send a fax on printers in Smith Library, but not receive faxes. You cannot send or receive faxes from printers in the Learning Commons. Please ask a librarian for assistance if you are having trouble with faxing.

 

Q. How do I scan a document on library printers?

A. The printers can easily scan a document which sends to your e-mail. Login to your account at the printer and choose "device functions." Press "scan to me." For small jobs, lift the top of the printer and lay your paper to scan face down aligned to the top left of the panel. Verify that the e-mail address on the screen is yours, and press "send." The document should appear as a PDF e-mailed to you within a few minutes.

For multi-page and double-sided jobs, it may be easier to use the document feeder on top of the printer. Just lay your entire document face-up on the feeder in the order you want the copies scanned, and press "send."

 

Q. Why will my print job not send from Blackboard or Google Drive?

A. Sometimes the print jobs get “lost in translation” when you try to send directly from an in-browser reader or editor. Try downloading the document, opening it on your computer, and printing from there.

 

Q. I need to print in a hurry and the job is not sending. How can I print without sending the job to the cloud?

A. Sometimes everything is set up correctly but the printing network is temporarily down. It is advisable to keep a flash/USB/thumb drive on you for your "emergency print" situations. After you log in at the printer, insert the flash drive into the USB slot on the front of the printer. A screen will pop up --choose "print from external memory device." You will then see a list of documents on your drive. Select the one you want, then press the arrow at the right side of the screen and choose print settings. You will see a screen with print options and a button at the bottom right to print your document.

 

Q. Can I print from my laptop?

A. Yes--see the appropriate page on this guide to learn how to set up printing on a mac or PC laptop.

 

Q. My print jobs are not sending from my laptop. The jobs say "hold for authentication."

A. You either entered the wrong username and password when you sent the job or have changed your HPU username and password since you set up printing. Any time you change your HPU e-mail password, you must also change the printing password stored in your "keychain" or "saved passwords" on your laptop. To do this (on a mac):

     1. Open your "spotlight search" by clicking the magnifying glass at the top of your screen.

     2. In the search box that pops up, type "keychain access" and press enter

     3. Your keychain window will pop up. Search "followmeprint" and it will isolate the file. Delete this file.

     4. Try to print as you normally would. It should prompt you to enter your new username and password after you send.

 

Q. A library printer is malfunctioning or out of paper. Who do I call?

A. You can always ask a librarian at the desk for assistance with library printers.

 

Q. The printer in my dorm building is malfunctioning or out of paper. Who do I call?

A. The IT department maintains all printers on campus. Librarians cannot assist with printers outside physical library locations. Click the helpdesk tab in this guide or call IT at (336) 841-9147 for assistance with non-library printers.